1.1 What these terms cover These are the terms and conditions on which we supply services and/or digital content to you through the Focus360 Platform, accessible via our website (the “Platform”).

Focus360 does not provide medical diagnosis, treatment, prescribing, or medication management. Any diagnostic or treatment services are provided solely by independent regulated healthcare professionals (each a “Professional”) under a separate contract between you and that Professional.

Focus360 is not a party to any clinical contract and does not accept responsibility for clinical decisions. The services we supply to you under these terms include: Screening & assessment support services (non-diagnostic): structured screening tools, questionnaires, history collation, summaries and non-diagnostic reports; Booking & coordination services: enabling you to book or be referred to independent Professionals; Membership/subscription services (if offered); Digital content: reports, questionnaires, educational materials and platform tools; Administrative and platform services supplied directly by Focus360.

1.2 Why you should read them These terms explain who we are, how we provide services, how contracts may be ended or changed, what to do if there is a problem, and other key legal information. If you believe there is an error, contact us before proceeding.

1.3 Consumer or business customer You are a consumer if: you are an individual; and you are buying our services or digital content wholly or mainly for personal use (not for trade/business/professional purposes). Different rights apply if you are a business customer.

1.4 Business customers – entire agreement If you are a business customer, these terms constitute the entire agreement between you and us regarding your purchase and supersede all prior discussions or representations.

In these Terms: “Focus360”, “we”, “us”, “our” means Focus360 Limited. “Platform” means our website, booking systems, portals, dashboards, and associated digital tools. “Services” means the services supplied by Focus360 described in clause 1.1 and elsewhere in these Terms. “Professional” means an independent clinician or regulated healthcare professional providing clinical services under a separate contract with you. “Digital Content” means any downloadable or accessible content provided via the Platform (including reports, forms, templates, videos, and educational material). “Consumer”, “Business Customer” have the meanings set out in clause 1.3. Headings are for convenience only and do not affect interpretation.

Information About Us and How to Contact Us

3.1 Who we are We are Evnoia T/a Focus360, a company registered in England and Wales.

3.2 How to contact us

Email: info@focus360.co.uk

Post: 124 City Road, London, EC1V 2NX

3.3 How we may contact you If we need to contact you, we will do so by telephone or in writing to the email/postal address you provided.

3.4 “Writing” includes email References to “writing” include email.

4.1 No diagnosis, no treatment, no prescribing Focus360 does not provide diagnosis, treatment, prescribing, medication titration, or emergency care. Screening outputs and reports are non-diagnostic and for informational/administrative purposes only.

4.2 No clinician–patient relationship Use of Focus360, the Platform, or Focus360 Services does not create a clinician–patient relationship between you and Focus360.

4.3 Professionals act independently Any clinical service is provided by a Professional acting in their own right. The Professional: is responsible for clinical standards, regulated practice, fitness to practise, and clinical decision-making; may apply their own clinical process, eligibility criteria, record keeping, safeguarding protocols, fees, cancellation rules, and consent requirements.

4.4 No guarantee of diagnosis, treatment, outcome, or eligibility Focus360 does not guarantee: that a diagnosis will be made; that medication will be recommended or prescribed; that you will obtain workplace adjustments, Access to Work support, educational accommodations, benefits outcomes, or any third-party acceptance of reports.

4.5 Not for emergencies The Platform is not suitable for emergencies or crisis situations. If you are at risk of harm to yourself or others, contact emergency services (999) or NHS 111, or attend A&E.

5.1 How we will accept your order Our acceptance occurs when we confirm your order in writing (usually by email), at which point a contract exists between you and Focus360 for Focus360 Services and/or Digital Content.

5.2 Separate contract with Professionals If you book with a Professional through the Platform, you form a separate contract with that Professional for clinical services. Focus360 may facilitate booking and administration but is not responsible for the Professional’s performance of clinical services.

5.3 If we cannot accept your order If we cannot accept your order, we will inform you in writing and will not charge you (or will refund any sums received for that unaccepted order).

6.1 Platform terms and acceptable use You must use the Platform lawfully and in accordance with our Platform Terms of Use (where published). You must not: provide false, misleading, incomplete, or fraudulent information; impersonate another person; misuse screening outputs as medical advice; interfere with security, access controls, or functionality; copy, scrape, reverse engineer, or resell Platform content.

6.2 Account security You are responsible for maintaining confidentiality of your login credentials. You must notify us promptly if you suspect unauthorised access.

6.3 Access restrictions and enforcement We may restrict, suspend, or terminate access if: you breach these Terms or Platform rules; your conduct creates legal/regulatory/safeguarding risk; we reasonably suspect fraud, misuse, or chargeback abuse.

If you wish to change your order (including membership/subscription changes), contact us. We will confirm whether changes are possible and whether fees, timelines, or scope must be adjusted.

8.1 Minor changes We may make minor technical or operational changes (e.g., security updates) that do not materially reduce the Services.

8.2 Updates to Digital Content We may update Digital Content to maintain accuracy, compliance, security, or functionality.

8.3 Improvements We may introduce enhancements and additional features. Where possible, we will avoid reducing any Services you have already paid for.

9.1 One-off services We will begin one-off Services on or shortly after acceptance (or as specified at checkout).

9.2 Digital Content Digital Content will be made available once payment is confirmed (or as stated at checkout).

9.3 Subscriptions/memberships Ongoing Services continue until: the subscription expires; you cancel in accordance with clause 10; or we end the contract in accordance with clause 12.

9.4 Suspension We may suspend Services: to address technical issues or security threats; to comply with laws/regulatory requirements; due to non-payment; due to breach or suspected misuse.

9.5 Your rights if we suspend Where suspension is not due to your breach and continues for more than 14 days, you may cancel and receive a proportionate refund for the affected period, where applicable.

10.1 You can end your contract Your rights depend on what you purchased, whether there is a fault, and whether you are a consumer or business customer.

10.2 Ending because of something we have done You may end immediately and receive appropriate refund(s) if: we make a material change you do not accept; we materially misdescribe the Service; we suspend Services for more than 14 days (not caused by your breach); you have a legal right to end due to our fault.

10.3 Consumer cooling-off rights (Consumer Contracts Regulations 2013) If you are a consumer, you may have a 14-day right to cancel online purchases, subject to clause 10.4.

10.4 When consumers do not have a right to change their mind The cooling-off right does not apply to: digital content once downloading/streaming/access has started (where you consent to immediate supply); services once fully performed; and/or services already commenced where you requested performance to start within the cooling-off period (you may be charged proportionately for work done). For avoidance of doubt: where you book/receive booking coordination services, those services may be treated as performed upon booking completion.

10.5 Ending where we are not at fault If no cooling-off right applies and we are not at fault, you may still end ongoing Services by giving one calendar month’s notice, unless checkout terms specify otherwise.

11.1 How to cancel To end the contract, contact us via email or via the Platform (where available). Provide your name, order details, and the request.

11.2 Refund method Refunds are processed to the original payment method, unless otherwise required by law.

11.3 Deductions Where permitted, we may deduct: the proportionate value of Services already delivered; non-recoverable third-party processing fees where you requested immediate performance and then canceled (only where legally permissible and transparently presented at checkout).

11.4 Timing Where a refund is due, we will process it as soon as reasonably practicable and, for consumers exercising statutory rights, within 14 days of eligibility being confirmed.

12.1 We may end the contract if you break it We may terminate immediately by written notice if: payment is overdue; you breach Platform rules or these Terms; you engage in misuse, harassment, fraud, or chargeback abuse.

12.2 Compensation / costs Where you are in breach, we may retain or charge a reasonable amount reflecting Services provided and/or net costs incurred.

12.3 Withdrawal of Services We may discontinue a Service line (e.g., a membership product). We will provide at least 28 days’ notice where feasible and refund prepaid amounts for Services not supplied.

13.1 Where to find the price Prices are displayed on the Platform at checkout.

13.2 Payment timing All payments must be made in advance via the Platform using our approved payment providers.

13.3 VAT VAT is applied in accordance with UK law. Where VAT status is uncertain or depends on facts, Focus360 does not warrant VAT exemption and will apply VAT where legally required.

13.4 Fees relating to Professionals Focus360 does not charge a percentage of a Professional’s fee unless explicitly stated at checkout. Any facilitation, booking, or platform fee will be shown clearly before purchase.

13.5 Chargebacks and payment disputes If you raise a chargeback without first contacting us to resolve the issue, and the chargeback is found to be unjustified, this may be treated as a breach and we may suspend your account and pursue recovery of sums due.

14. If There Is a Problem / Complaints If you have a query or complaint about Focus360 Services or Digital Content, contact us using clause 3.2. We aim to resolve complaints promptly and fairly. Clinical complaints: If the issue concerns clinical care by a Professional, you should raise it directly with that Professional and/or their regulator, as appropriate. Focus360 may assist with routing the complaint but is not responsible for clinical care.

15.1 Ownership All intellectual property in the Platform, branding, materials, questionnaires (to the extent owned/licensed), templates, reports, and Digital Content belongs to Focus360 or its licensors.

15.2 Licence You receive a limited, non-exclusive, non-transferable licence to use Digital Content for your personal use only. You must not copy, distribute, resell, or exploit it commercially without written permission.

16.1 Data protection We process personal data in accordance with UK GDPR and the Data Protection Act 2018, as described in our Privacy Policy.

16.2 Data roles Depending on the service, Focus360 may act as: a data controller for Platform operations and customer accounts; and/or a processor where we process data on behalf of a Professional (if applicable).

16.3 Sharing with Professionals Where you use booking/coordination, you authorise us to share relevant information with the selected Professional for service delivery.

16.4 Record retention We retain data for as long as necessary for lawful purposes, including governance, audit, dispute resolution, safeguarding, and legal compliance, subject to our retention policy.

17.1 Consumers We are responsible for foreseeable loss caused by our failure to use reasonable care and skill, but we are not responsible for unforeseeable losses.

17.2 Non-excludable liability Nothing excludes or limits liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; any liability that cannot legally be limited.

17.3 Exclusions relevant to Focus360’s scope To the fullest extent permitted by law, Focus360 is not liable for: clinical decisions, acts, or omissions of Professionals; third-party decisions (employers, schools, insurers, DWP/Access to Work, local authorities, NHS bodies); outcomes based on information you provided that was inaccurate or incomplete; service delays caused by events outside our reasonable control.

18.1 Exclusions All implied terms are excluded to the extent permitted by law.

18.2 Liability cap Our total liability to a Business Customer is limited to the fees paid by that customer to Focus360 in the previous 12 months.

18.3 No consequential loss We are not liable for indirect or consequential loss, loss of profit, revenue, goodwill, or opportunity.

19. Indemnity (Business and Misuse Cases) You agree to indemnify Focus360 against losses, claims, costs, and expenses arising from: your misuse of the Platform or Services; your breach of these Terms; your misrepresentation or unlawful use of screening outputs. This does not apply to the extent a loss is caused by Focus360’s negligence or breach of contract.

20. Alternative dispute resolution (Consumers) If you are a consumer and dissatisfied with complaint handling, you may request details of any ADR provider we use (where applicable).

Focus360 operates screening and administrative services only and does not provide crisis, emergency, or safeguarding interventions. However, during the course of providing Services, information may be disclosed that indicates a risk of harm to you or to others.

21.1 Duty to disclose and escalate Where Focus360 reasonably believes that there is: a risk of serious harm to you or another person; a safeguarding concern involving a child or vulnerable adult; or a legal obligation to disclose information, we reserve the right (and where applicable, the duty) to disclose relevant information to: emergency services; safeguarding authorities; an appropriate healthcare professional; or any other body where disclosure is required or permitted by law.

21.2 Limitation of responsibility You acknowledge that: Focus360 is not responsible for safeguarding outcomes, crisis intervention, or ongoing risk management; responsibility for clinical risk assessment and safeguarding rests with the relevant Professional or statutory authority once information is disclosed; Focus360’s actions under this clause do not create a duty of care beyond its legal obligations as a non-clinical platform provider.

21.3 User responsibility You agree to seek immediate professional or emergency support if you are at risk of harm and acknowledge that the Platform must not be used as a substitute for urgent medical or safeguarding assistance.

Reliance on Screening Reports and Permitted Use Non-diagnostic nature of reports

All reports, summaries, screening outputs, and written materials provided by Focus360 are non-diagnostic, informational, and administrative in nature. They do not constitute medical advice, diagnosis, clinical opinion, or treatment recommendation.

22.1 Permitted use Unless expressly stated otherwise in writing by Focus360: screening reports may be used only for personal information and onward referral discussions with independent Professionals; reports must not be represented as diagnostic evidence.

22.2 Prohibited reliance and misuse You agree that Focus360 screening reports must not be relied upon or presented as: determinative evidence in employment, disciplinary, capability, grievance, or tribunal proceedings; medical evidence for statutory benefits, insurance, immigration, or legal claims; proof of disability, diagnosis, or fitness for work; unless a third party independently accepts such use at their sole discretion.

22.3 No liability for third-party interpretation Focus360 accepts no responsibility or liability for: how third parties interpret, accept, reject, or rely upon screening outputs; decisions made by employers, tribunals, insurers, public bodies, or regulators based on such reports. Any use of Focus360 materials beyond the permitted scope is at your own risk.

The Platform may operate as a marketplace or referral environment through which you may identify, contact, or book appointments with independent healthcare Professionals.

23.1 No agency, partnership, or employment You acknowledge and agree that: Professionals are independent contractors, not employees, agents, partners, or representatives of Focus360; Focus360 does not control, direct, or supervise the clinical services provided by Professionals; no agency, partnership, joint venture, or employment relationship is created between Focus360 and any Professional.

23.2 Fees, policies, and clinical decisions Professionals: set their own fees, availability, cancellation terms, and clinical policies; are solely responsible for diagnosis, treatment decisions, prescribing, record keeping, and regulatory compliance. Focus360 may display information supplied by Professionals but does not warrant its accuracy beyond reasonable administrative checks.

23.3 Limitation of liability Focus360 is not responsible for: the acts or omissions of Professionals; the quality, suitability, or outcomes of clinical services; disputes between you and a Professional relating to clinical care, fees, cancellations, or complaints. Any such dispute must be resolved directly between you and the relevant Professional.

24.1 Assignment We may transfer our rights and obligations to another organisation. We will notify you and your rights will not be reduced.

24.2 Transfers by you You may not transfer your rights or obligations without our written consent.

24.3 Third party rights No third party has rights to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

24.4 Severability If any clause is found unlawful or unenforceable, the remainder remains in force.

24.5 Waiver Delays in enforcement do not waive rights.

24.6 Governing law and jurisdiction (Consumers) These Terms are governed by English law. Consumers may bring claims in the courts of England and Wales, and may also have rights to bring claims in Scotland or Northern Ireland where applicable.

24.7 Governing law and jurisdiction (Business Customers) If you are a business customer, disputes are governed by the law of England and Wales and subject to the exclusive jurisdiction of the English courts.